DMCA & Copyright Policy

This DMCA & Copyright Policy ("Policy") applies to all content hosted on or transmitted through Neon Next Generation PTY LTD's infrastructure, including VPS, Web Hosting, Proxy, and VPN services. It applies globally to all customers, users, and third parties regardless of location, nationality, or jurisdiction.

While this Policy is framed primarily around the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512), we respect and comply with equivalent copyright protection frameworks globally, including:

• —Australia: Copyright Act 1968 (Cth) and the Online Safety Act 2021.
• —European Union: EU Copyright Directive (2019/790) and Digital Services Act (DSA).
• —United Kingdom: Copyright, Designs and Patents Act 1988 and Online Safety Act 2023.
• —International: Berne Convention for the Protection of Literary and Artistic Works and WIPO Copyright Treaty.
• —All other jurisdictions: Applicable national copyright laws where you are located.

Where your local mandatory law provides rights that exceed what is stated in this Policy, those rights are preserved. Nothing in this Policy limits any rights you have under the mandatory laws of your jurisdiction.

All notifications of claimed copyright infringement and all counter-notifications should be directed to our Designated Copyright Agent. We process all valid notices promptly. For the fastest processing, use the primary email address below.

Neon Next Generation does not maintain physical walk-in locations. All copyright notices must be submitted electronically via the email addresses above. We do not accept copyright notices by telephone.

If you are a copyright owner or an authorised agent and believe that content hosted on Neon infrastructure infringes your copyright, you may submit a written takedown notification. To be valid and actionable, your notice must contain ALL of the following elements (per 17 U.S.C. § 512(c)(3) and equivalent international requirements):

Send completed takedown notices to: dmca@neonnextgeneration.com with the subject line "DMCA Takedown Notice — [Your Name / Organisation]."

Upon receipt of a valid and complete DMCA takedown notice, Neon will follow this procedure:

Takedown Actions

If your content was removed and you believe the removal was a mistake or misidentification, you have the right to submit a Counter-Notification under 17 U.S.C. § 512(g) or the equivalent provision under applicable law in your jurisdiction.

Your counter-notice must be submitted in writing to our Designated Agent at dmca@neonnextgeneration.com with the subject line "DMCA Counter-Notification — [Your Account/Username]" and must contain ALL of the following:

Following a valid counter-notification, content restoration occurs according to the following process:

Neon does not make legal determinations about the merits of any copyright dispute. Our role in the restoration process is limited to compliance with the statutory safe harbour procedures. We are not responsible for any legal consequences resulting from a false counter-notification.

We will terminate, in appropriate circumstances, the accounts of customers and users who are repeatedly found to be infringers of copyright or who demonstrate a pattern of disregarding the intellectual property rights of others. The following guidelines apply:

Neon reserves the right to exercise its discretion in determining what constitutes "repeat infringement" and to take action more quickly than the above schedule in cases of wilful, large-scale, or particularly harmful infringement. Customers who believe their account has been terminated in error may appeal per the process described in our Fair Use Policy, Section 15.

Submitting a DMCA takedown notice knowing that the material is not infringing is a serious legal matter. Under 17 U.S.C. § 512(f) and equivalent provisions under international copyright law, any person who knowingly materially misrepresents that material is infringing, or that material was removed by mistake, may be liable for:

• —Damages, including costs and attorneys' fees, suffered by the alleged infringer.
• —Damages suffered by Neon Next Generation PTY LTD as a result of relying on the misrepresentation.
• —Civil or criminal penalties under applicable law in your jurisdiction.

Neon reserves the right to reject, disregard, or report to authorities any notice that we determine in good faith to be false, abusive, submitted in bad faith, or submitted for the purpose of censoring lawful speech or competition. Submitters of abusive notices may be blocked from submitting future notices.

We recommend that all complainants consult with a qualified intellectual property attorney before submitting a takedown notice if they are unsure whether the material infringes their copyright.

We are incorporated in Australia and our primary legal obligations are governed by Australian law. However, we serve customers and process notices from users globally. The following international frameworks inform our approach to copyright notices:

Regardless of jurisdiction, all copyright notices must be submitted to dmca@neonnextgeneration.com and must meet the substantive requirements set out in Section 03 of this Policy.

Neon Next Generation operates as a neutral infrastructure provider — a "mere conduit" and hosting service — and does not create, select, or modify the content transmitted through or hosted on its infrastructure. This status is relevant to our safe harbour protections under applicable copyright law.

What This Means

• —We do not proactively monitor customer content for copyright compliance.
• —We do not have editorial control over content hosted by our customers.
• —We act promptly upon receiving valid, complete copyright notices.
• —Our compliance with a takedown notice is not an admission that the material infringed copyright.
• —We maintain the repeat infringer policy required for safe harbour eligibility under 17 U.S.C. § 512(i).

Limits of Our Role

Neon is not a party to any copyright dispute between a complainant and a customer. We cannot provide legal advice, make legal determinations about whether material infringes copyright, or be held liable for content we did not create. Disputes between copyright owners and customers must ultimately be resolved between those parties, with legal proceedings filed in the appropriate jurisdiction.

We may update this Policy from time to time to reflect changes in law, our practices, or our infrastructure. When we do:

• —The revised Policy will be posted with an updated version number and effective date.
• —For material changes, we will notify customers via email or prominent notice at least 14 days before the change takes effect.
• —Continued use of our Services after the effective date constitutes acceptance of the updated Policy.

Version History

• v1.1May 2, 2026 — Added Scope & Global Application, International Copyright Frameworks table, Content Restoration Procedure, False or Abusive Notices, Infrastructure Provider Status, and Repeat Infringer escalation table. Updated email references to use dmca@. PHP-driven TOC. Added version history and download link.
• v1.0May 2, 2026 — Initial DMCA & Copyright Policy.

Neon Next Generation PTY LTD operates as a digital-first organisation. We do not maintain physical walk-in locations or telephone support. All copyright notices, counter-notifications, and related enquiries must be submitted electronically.

We aim to acknowledge all DMCA notices within 24 hours and to act on valid notices within 2–3 business days. For urgent matters involving actively harmful or illegal content, contact contact@neonnextgeneration.com with "URGENT" in the subject line.