A VPN (Virtual Private Network) creates a secure, encrypted connection between your device and the internet. It protects your online privacy by masking your IP address, encrypts your data, and allows you to bypass geo-restrictions. Our VPN service ensures your internet activity remains private and secure, especially on public Wi-Fi networks.

Our VPN service is optimised for speed with a global server network and advanced protocols. Most users experience minimal speed reduction (typically 10–20%) compared to their regular internet connection. Speed depends on your base connection, server location, and network congestion.

No — we maintain a strict no-logs policy. We do not store, monitor, or share any information about your online activities, browsing history, or connection destinations. Only minimal operational data (server load, uptime) is collected for service stability and performance monitoring.

Our VPN service currently supports Windows machines. Android support is coming soon. You can connect up to 5 devices simultaneously with a single account. An easy-to-use Windows app is available for download.

We offer a range of hosting plans from Free to Enterprise level, designed to meet different needs and budgets. All plans include NVMe storage, DDoS protection, and a 99.9% uptime guarantee.

Visit our pricing section to see detailed specifications for each plan.

Yes — we offer free website migration for new customers. Our technical support team will help transfer your website from your current host to our servers, including files, databases, and domain configuration. Contact our support team to get started.

All hosting plans include DDoS protection, free SSL certificates, advanced firewalls, and regular security updates. Higher-tier plans offer enhanced security suites with advanced monitoring and dedicated support.

Check our pricing section for a full security feature breakdown per plan.

We offer a satisfaction guarantee for our hosting services. Please review our Terms of Service and Privacy Policy for detailed information about refunds and service guarantees.

Getting started is easy!

1. Visit hosting.neonnextgeneration.com and choose a plan.
2. Complete your purchase through the billing portal.
3. After purchase, click "Login Control Panel" on your billing dashboard.
4. Use our built-in setup guides or reach out to 24/7 support for help.

We accept Stripe, PayPal, and all major credit cards via our billing platform. All payments are processed securely through encrypted connections.

Our support team is available 24/7 through multiple channels:

• Technical issues: support@neonnextgeneration.com
• Billing inquiries: billing@neonnextgeneration.com
• Real-time help: Join our Discord community

Average response time is within 24 hours.

To reset your hosting panel password, first access the panel through your billing dashboard (see "How do I get started?" above).

Steps to reset your password:

1. Go to your services page and select your active service.
2. Click the "Login Control Panel" button.
3. Navigate to Profile Settings.
4. Update your password from the profile settings page.

First time resetting? Request a manual reset by providing account proof via our Discord server.