Fair Use Policy

Dedicated Resource Isolation

VPS services use hardware-level virtualization to ensure CPU cores, RAM, and storage allocation are isolated to your virtual machine.

100% Resource Guarantee

Customers using VPS services are permitted to utilize 100% of their allocated CPU and RAM at all times.

Neon does not throttle VPS resources provided that:

• usage remains within the purchased plan limits
• activity complies with this policy and Terms of Service
• workloads do not attempt to exploit or destabilize host infrastructure

Dedicated IP Allocation

All VPS services include dedicated IPv4 and/or IPv6 addresses.

This means:

• Each VPS receives its own unique IP(s)
• IPs are not shared between customers
• Customers are responsible for all traffic originating from their assigned IPs

Cryptocurrency Mining

The use of Neon services for Proof-of-Work cryptocurrency mining is strictly prohibited.

These workloads cause sustained hardware stress and are not compatible with shared infrastructure.

Hypervisor Safety

Any attempt to interfere with or exploit virtualization systems is prohibited, including:

• hypervisor escape attempts
• side-channel attacks
• deliberate resource starvation or "noisy neighbor" abuse

Disk I/O Abuse

Workloads generating extreme sustained disk I/O that negatively impact other customers may be restricted.

Neon may require:

• workload optimization
• migration to dedicated storage
• service plan adjustment

Traffic Responsibility

Customers are fully responsible for all traffic originating from their VPS IPs, including traffic routed through proxy or VPN software.

Abuse Response

If a service is flagged for malicious activity (including botnet traffic, brute-force attempts, or abuse reports), the customer must mitigate the issue within 12 hours of notification.

Failure to respond may result in suspension.

IP Reputation Protection

If customer activity results in Neon IP addresses being blacklisted:

• investigation and remediation may be required
• services may be suspended until resolved
• repeat or severe cases may require service migration or restriction

Open Proxy Risk

Public or unauthenticated proxies are discouraged due to high abuse potential.

Customers should implement:

• authentication systems
• rate limiting
• abuse monitoring tools
• optional logging systems

Illegal Content

Hosting or distributing Child Sexual Abuse Material (CSAM) is strictly prohibited.

Such activity will be reported to relevant law enforcement agencies including NCMEC.

Malicious Infrastructure

Services may not be used for:

• botnet command and control (C2)
• malware distribution
• phishing or scam platforms
• credential harvesting systems

Network Attacks

Using Neon infrastructure to attack other systems is prohibited, including:

• DDoS attacks
• port scanning
• brute-force login attempts

Spam

Sending unsolicited bulk email is prohibited.

All mailing lists must use:

• Double opt-in
• clear unsubscribe options

Shared Hosting Limits

Shared hosting customers must ensure usage remains within reasonable operational bounds.

Neon may intervene if a shared hosting account:

• consumes excessive CPU or memory
• negatively impacts other users
• exceeds typical shared hosting workloads

Customers may be asked to upgrade to VPS for higher workloads.

Data Responsibility

Neon operates as a neutral infrastructure provider and does not monitor customer content.

Customers are responsible for maintaining independent backups.

Neon is not liable for data loss resulting from:

• service suspension
• hardware failure
• policy violations

Indemnification

Customers agree to indemnify Neon Next Generation against legal claims arising from:

• their use of services
• their hosted content
• actions of their end users

Compliance

Neon complies with valid legal requests including:

• subpoenas
• court orders
• law enforcement warrants

Copyright claims are handled under our DMCA Policy.