Terms and Conditions

The following definitions apply throughout these Terms:

2.1 These Terms are intended to apply to all users worldwide. They have been drafted to be compatible with the legal frameworks of jurisdictions globally, including but not limited to data protection laws, consumer protection laws, and digital services regulations wherever you may be located.

2.2 Where your local mandatory law provides rights that exceed what is stated in these Terms, those local rights apply in addition to these Terms and are not waived.

2.3 Nothing in these Terms limits any rights you hold under the mandatory consumer protection, data protection, or digital services laws of your country or region.

2.4 If a provision of these Terms is unenforceable in your jurisdiction, that provision shall be modified to the minimum extent necessary to comply, or severed, without affecting the remainder of these Terms.

2.5 We comply with applicable global legal frameworks to the best of our ability. If you have questions about your specific rights in your jurisdiction, contact us at contact@neonnextgeneration.com.

4.2 You must notify us immediately at contact@neonnextgeneration.com upon suspecting unauthorised access to your account.

4.3 We will never request your password via email, phone, or chat. Accounts may be suspended for prolonged inactivity, non-compliance with these Terms, or suspected fraudulent activity. Sharing account credentials is strictly prohibited without our express written consent.

4.4 Account data is handled per our Privacy Policy, Section 2.

5.1 You agree NOT to engage in any of the following:

• (a)Use the Site for any purpose that violates Applicable Law in any jurisdiction.
• (b)Attempt to gain unauthorised access to the Site, servers, databases, or connected systems, or bypass any security or authentication measures.
• (c)Introduce malware, viruses, ransomware, or any harmful code, or conduct denial-of-service attacks.
• (d)Scrape, crawl, or use automated tools to extract data without prior written consent.
• (e)Impersonate any person or entity, submit false information, or engage in deceptive conduct.
• (f)Harass, abuse, threaten, intimidate, or discriminate against any person.
• (g)Infringe upon any intellectual property, privacy, or other rights of any party globally.
• (h)Collect or harvest personal data of other users without their consent.
• (i)Use the Site for unauthorised commercial solicitation, spam, or pyramid schemes.
• (j)Reverse-engineer, disassemble, or decompile any part of the Site.
• (k)Use our Services to train artificial intelligence or machine learning models without express written permission.
• (l)Store or distribute child sexual abuse material or any content that exploits minors.
• (m)Run Tor exit nodes or use our infrastructure for cryptocurrency mining without prior written consent.

5.2 Additional restrictions are set out in our Fair Use Policy. Violations may result in immediate termination per Section 13.

5.3 Where your jurisdiction imposes additional content or conduct restrictions, those restrictions apply to your use of the Site.

6.1 All Content is owned by or licensed to Neon Next Generation PTY LTD and is protected under applicable intellectual property laws globally, including international copyright treaties and conventions such as the Berne Convention and the WIPO Copyright Treaty.

6.2 You are granted a limited, non-exclusive, non-transferable, revocable, worldwide licence to access and use the Site for personal, non-commercial purposes only, subject to these Terms and our Fair Use Policy.

6.3 All trademarks, service marks, and trade names are the property of Neon Next Generation PTY LTD or respective licensors. You may not use them without prior written consent.

6.4 For copyright infringement notices, contact our designated DMCA agent at dmca@neonnextgeneration.com. See also Section 20.

7.1 By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with the Site and our operations.

7.3 We reserve the right to remove User Content that violates these Terms, our Fair Use Policy, or Applicable Law, without prior notice.

7.4 Personal data within User Content is handled per our Privacy Policy. We do not endorse or assume liability for any User Content. All content is submitted at the user's own risk.

8.1 The Site may contain links to third-party websites or services not owned or controlled by us.

8.2 We are not responsible for the content, privacy practices, or terms of any third-party site or service.

8.3 Your use of third-party services is at your own risk and governed by their respective terms and policies.

8.4 Data shared with third parties is handled per our Privacy Policy, Section 5.

10.1 We strive to maintain Site availability but do not guarantee uninterrupted or error-free access.

10.2 We reserve the right to modify, suspend, or discontinue any part of the Site at any time. Where a change materially affects your use, we will provide at least 30 days' written notice where feasible.

10.3 Where required by local law, we will provide advance notice of material changes that adversely affect your access or use. You may terminate your account without penalty before a material change takes effect.

10.4 We shall not be liable for service interruptions, subject to mandatory consumer protection laws in your jurisdiction.

11.1 THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

11.3 SUBJECT TO SECTION 11.2, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, REVENUE, OR GOODWILL.

11.5 Users in jurisdictions with mandatory consumer protection laws retain all statutory rights that cannot be waived by contract. These Terms do not affect those rights.

12.2 This indemnification applies only to the extent permitted by the mandatory laws of your jurisdiction and does not override your statutory rights.

13.4 You may terminate your account at any time by contacting contact@neonnextgeneration.com. Data deletion will be processed per Privacy Policy, Section 7.

14.1 Primary Governing Law
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.

14.2 Global Consumer Rights Preservation
Notwithstanding Section 14.1, if you are a consumer in any jurisdiction, you retain the right to rely on any mandatory provisions of the consumer protection, data protection, or contract laws of your country that cannot be overridden by contract. Nothing in these Terms removes or limits those rights.

14.3 Informal Resolution
Before filing any formal claim, contact us at contact@neonnextgeneration.com to attempt resolution. We will respond within 30 days.

14.5 Arbitration Opt-Out (U.S. Users)
You may opt out of arbitration within 30 days of first accepting these Terms by emailing contact@neonnextgeneration.com with the subject line "Arbitration Opt-Out."

14.6 Global Alternative Dispute Resolution
Where required by local law or available to you, you may use ADR mechanisms applicable in your jurisdiction. We will cooperate with any such process as required by Applicable Law.

14.7 Small Claims
Either party may bring eligible claims in small claims court or local equivalent regardless of the arbitration provision.

15.1 If any provision of these Terms is found unenforceable under Applicable Law, it shall be modified to the minimum extent necessary, or severed, without affecting the remaining provisions.

15.2 If the class action waiver in Section 14.4(c) is found unenforceable, the arbitration clause shall be void and disputes shall be resolved in a court of competent jurisdiction.

16.1 These Terms, together with the Privacy Policy and Fair Use Policy, constitute the entire agreement between you and Neon Next Generation PTY LTD regarding your use of the Site and supersede all prior or contemporaneous communications, representations, or agreements.

16.2 Any failure to enforce a right or provision shall not constitute a waiver of that right.

Trial accounts provide limited access to our Services for evaluation purposes. Upon expiry of a trial period, access will be suspended unless a paid subscription is activated.

Subscription fees, billing cycles, and all applicable payment terms are displayed clearly at checkout before purchase. Prices are shown inclusive of any applicable local taxes where required by law. It is your responsibility to understand the pricing and tax obligations applicable in your jurisdiction.

We want you to be satisfied with our Services. Our refund and cancellation terms are as follows:

• —Refund requests may be submitted within 14 calendar days of initial purchase for digital products and 30 days for physical products.
• —Where your local consumer law provides greater refund rights, those rights apply.
• —Approved refunds are processed within 2 to 3 business days to the original payment method.
• —Subscriptions cancelled after the refund period will remain active until the end of the current billing cycle and will not auto-renew.
• —Certain purchases, including domain registrations and custom development services, may be non-refundable — this will be clearly stated prior to purchase.
• —Initiating a chargeback without first contacting us may result in immediate account termination.
• —Failed payments trigger a 7-day grace period to update payment details before account suspension.

To request a refund or discuss a billing issue, contact billing@neonnextgeneration.com.

We are committed to handling your personal data responsibly and transparently. Our data practices comply with applicable data protection and privacy laws globally. Our full data practices are governed by our Privacy Policy, which forms part of these Terms.

We use cookies to support site functionality, analytics, and user preferences. You may manage your cookie preferences via the consent banner on our website or through your browser settings. We do not sell your personal information. For privacy-related inquiries or to exercise your data rights, contact privacy@neonnextgeneration.com.

If you believe your copyrighted work has been infringed through our Services, please contact our designated agent at dmca@neonnextgeneration.com with the following:

• —Identification of the copyrighted work claimed to have been infringed.
• —The specific location of the allegedly infringing material on our Services.
• —Your contact details (name and email address).
• —A statement of good faith belief that the use is not authorised by the copyright owner, its agent, or the law.
• —A statement under penalty of perjury that the information is accurate and you are authorised to act.
• —Your physical or electronic signature.

Digital signatures are accepted. Users who repeatedly infringe copyright may have their accounts terminated.

Developers accessing our Services via API agree to the following:

• —API keys are personal and non-transferable — you must not share your credentials.
• —You will not reverse-engineer, decompile, or attempt to extract source code from our API or platform.
• —You will not resell, sublicense, or redistribute API access without our prior written consent.
• —You will not attempt to bypass, circumvent, or exceed rate limits or usage restrictions.
• —You will not use the API to build competing products without our written authorisation.
• —Data obtained through the API is subject to these Terms and our Privacy Policy.

We are not liable for downtime, data loss, or interruptions affecting API availability. Developers are responsible for implementing appropriate error handling and redundancy.

We send marketing communications only where you have explicitly opted in, or where permitted by applicable law. Every marketing email includes clear identification of the sender, a one-click unsubscribe link, and our ABN.

You may opt out at any time by clicking "Unsubscribe" in any marketing email, or by contacting info@neonnextgeneration.com. Opt-out requests will be honoured within 10 business days. Opting out does not affect transactional or service-related communications.

If you submit feedback or feature requests, you grant Neon Next Generation PTY LTD a perpetual, worldwide, royalty-free licence to use those ideas at our discretion, without obligation to you.

Account Sharing

Accounts are for individual use only and may not be shared with or transferred to others without our prior written consent.

Affiliate Programme

Participation in any affiliate or referral programme is subject to separate terms provided upon enrolment.

Export Controls

You agree to comply with all applicable laws governing the export, re-export, and transfer of software, technology, and encrypted services, including those related to VPN use in your jurisdiction.

VPN Disclaimer

Our VPN services are intended for lawful use only. You are solely responsible for ensuring compliance with local laws. We are not liable for any illegal activity conducted through our Services.

Uptime Target

We target 99.5% monthly uptime for all core Services, excluding scheduled maintenance. Uptime is calculated on a rolling 30-day basis.

Scheduled Maintenance

At least 24 hours notice before scheduled maintenance causing interruption. Emergency maintenance may occur without notice to protect service integrity.

Service Credits

• —99.0%–99.5% uptime: 5% credit of that month's invoice.
• —95.0%–99.0% uptime: 10% credit of that month's invoice.
• —Below 95.0%: 25% credit of that month's invoice.

Credits must be requested within 14 days by contacting billing@neonnextgeneration.com. Credits apply to future invoices and are not redeemable as cash. SLA does not apply to beta features, trial accounts, or outages caused by your actions or third-party services outside our control.

Suspension

We may suspend your account with or without notice. Where possible, at least 48 hours notice will be provided. Immediate suspension may apply for serious policy violations, security threats, or illegal activity.

Termination by You

You may cancel at any time by contacting contact@neonnextgeneration.com. Cancellation takes effect at end of current billing cycle. Export your data before account closure.

Termination by Us

We will provide at least 7 days written notice before terminating an account, except where immediate termination is required due to illegal activity or serious security concerns.

Right of Appeal

Appeal a suspension or termination within 14 days by emailing contact@neonnextgeneration.com. We will respond within 5 business days.

Data Retention After Termination

Your hosted data will be retained for 14 days post-closure to allow retrieval. After this period, all data will be permanently and securely deleted. We are not responsible for data loss resulting from failure to retrieve data within the retention window.

If a scheduled payment fails, the following process applies:

• Day 0:Payment fails — immediate email notification sent.
• Day 3:Second automatic payment attempt.
• Day 5:Final reminder sent if payment remains outstanding.
• Day 7:Account suspended pending resolution.
• Day 30:Account permanently terminated and data deleted per Section 25.

Contact billing@neonnextgeneration.com before initiating any chargeback. Chargebacks without prior contact may result in immediate account termination.

We will not be held liable for any failure or delay resulting from circumstances beyond our reasonable control, including:

• —Natural disasters, floods, earthquakes, or other acts of nature.
• —Acts of war, terrorism, civil unrest, or government actions.
• —Widespread internet outages or failures of upstream infrastructure providers.
• —Cyberattacks or distributed denial of service attacks by third parties.
• —Pandemic, epidemic, or public health emergencies.

We will take reasonable steps to minimise impact and communicate with affected users as soon as practicable.

We reserve the right to modify, suspend, or discontinue any part of our Services at any time. Where a change materially affects your use, we will provide at least 30 days written notice. Where local law requires it, you may terminate your account without penalty before the change takes effect.

If we discontinue a Service you are actively subscribed to, we will offer either a pro-rata refund for the unused portion or migration assistance to an equivalent alternative where available.

If you wish to resell or white-label any of our Services, you must enter into a separate Reseller Agreement with us. Reselling without a written agreement is strictly prohibited. Resellers are responsible for:

• —Ensuring their end customers comply with these Terms and our Acceptable Use Policy.
• —Providing first-line support to their own customers.
• —Paying all applicable fees regardless of whether their customers pay them.
• —Not making representations about our Services beyond what we have agreed in writing.

Neon Next Generation PTY LTD is not liable for any claims arising between a reseller and their end customers. Resellers indemnify us against any such claims.

Waiver

Our failure to enforce any provision on any occasion does not constitute a waiver of our right to enforce that provision in the future. No waiver is effective unless made in writing and signed by an authorised representative.

Severability

If any provision is found invalid, unlawful, or unenforceable, it will be modified to the minimum extent necessary or severed, without affecting the remaining provisions.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity in the event of a merger, acquisition, or asset sale, with notice to you.

Entire Agreement

These Terms, together with our Privacy Policy and Fair Use Policy, constitute the entire agreement between you and Neon Next Generation PTY LTD and supersede all prior communications or agreements.

We may update these Terms at any time. When we do:

• —Minor changes will be posted with an updated version number and effective date.
• —Material changes will be communicated via email or prominent notice at least 30 days before taking effect.
• —Where a material change adversely affects your rights and local law requires it, you may terminate your account without penalty before the change takes effect.
• —Continued use after the effective date constitutes acceptance of the updated Terms.

Version History

• v2.1April 12, 2026 — Added Definitions, Global Application, standalone Acceptable Use, Intellectual Property, User-Generated Content, Third-Party Links, Purchases & Payments, Service Availability, Disclaimers, Indemnification, Severability, Entire Agreement, and Changes sections. Updated all contact emails. Aligned refund windows with global consumer law.
• v2.0April 12, 2026 — Revised to global scope. Added AUP, SLA, Force Majeure, Reseller Terms, suspension process, and billing dunning process.
• v1.0January 12, 2026 — Initial Terms of Service.

Neon Next Generation PTY LTD operates as a digital-first organisation. We do not maintain physical walk-in locations or telephone support. For all enquiries, please contact the appropriate department below.

We aim to respond to all enquiries within 5 business days. For privacy-related data rights requests, see our Privacy Policy for jurisdiction-specific response timeframes.