By accessing or using any part of our websites, platforms, applications, or services (collectively, the "Services"), you agree to be bound by these Terms and Conditions. These Terms apply to all users worldwide, regardless of location, nationality, or jurisdiction. Where your local law grants you rights beyond what is stated here, those rights are preserved and are not waived by these Terms.
Version 2.2 | Effective Date: July 18, 2026
ABN: 86 686 080 704
Download .docxBy accessing or using any part of our websites, platforms, applications, or services (collectively, the "Services"), you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Fair Use Policy, all incorporated herein by reference. These Terms apply globally to all users regardless of location, nationality, or jurisdiction. Where your local law grants you rights beyond what is stated here, those rights are preserved and are not waived. If you do not agree, please discontinue use of our Services immediately.
The following definitions apply throughout these Terms:
"Content" means all text, images, graphics, audio, video, software, data, and other materials displayed on or available through the Site.
"User" means any individual or entity that accesses or uses the Site, regardless of geographic location or jurisdiction.
"User Content" means any content submitted, posted, or transmitted by a User through the Site.
"Services" means all features, tools, applications, and functionalities provided through the Site.
"Policies" collectively refers to these Terms, the Privacy Policy, and the Fair Use Policy.
"Applicable Law" means any law, regulation, or legal requirement that applies to you based on where you are located or where you access the Site, as well as the laws of New South Wales, Australia.
"Processing" means any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
"Sensitive Personal Information" means data such as health information, biometric data, racial or ethnic origin, political opinions, religious beliefs, financial data, sexual orientation, or government-issued identifiers.
2.1 These Terms are intended to apply to all users worldwide. They have been drafted to be compatible with the legal frameworks of jurisdictions globally, including but not limited to data protection laws, consumer protection laws, and digital services regulations wherever you may be located.
2.2 Where your local mandatory law provides rights that exceed what is stated in these Terms, those local rights apply in addition to these Terms and are not waived.
2.3 Nothing in these Terms limits any rights you hold under the mandatory consumer protection, data protection, or digital services laws of your country or region.
2.4 If a provision of these Terms is unenforceable in your jurisdiction, that provision shall be modified to the minimum extent necessary to comply, or severed, without affecting the remainder of these Terms.
2.5 We comply with applicable global legal frameworks to the best of our ability. If you have questions about your specific rights in your jurisdiction, contact us at contact@neonnextgeneration.com.
You must meet the minimum age of digital consent required by the laws of your country or jurisdiction to use this Site. Where no specific age is prescribed locally, you must be at least 16 years of age. Certain services may require users to be at least 18 years old, as indicated at the point of access.
By using the Site, you represent and warrant that:
The Site is not available to users in countries or regions subject to applicable trade sanctions or export controls. By using the Site, you confirm you are not located in or a national of any such sanctioned region.
Some features require an account. You agree to:
4.2 You must notify us immediately at contact@neonnextgeneration.com upon suspecting unauthorised access to your account.
4.3 We will never request your password via email, phone, or chat. Accounts may be suspended for prolonged inactivity, non-compliance with these Terms, or suspected fraudulent activity. Sharing account credentials is strictly prohibited without our express written consent.
4.4 Account data is handled per our Privacy Policy, Section 2.
5.1 You agree NOT to engage in any of the following:
5.2 Additional restrictions are set out in our Fair Use Policy. Violations may result in immediate termination per Section 13.
5.3 Where your jurisdiction imposes additional content or conduct restrictions, those restrictions apply to your use of the Site.
6.1 All Content is owned by or licensed to Neon Next Generation PTY LTD and is protected under applicable intellectual property laws globally, including international copyright treaties and conventions such as the Berne Convention and the WIPO Copyright Treaty.
6.2 You are granted a limited, non-exclusive, non-transferable, revocable, worldwide licence to access and use the Site for personal, non-commercial purposes only, subject to these Terms and our Fair Use Policy.
6.3 All trademarks, service marks, and trade names are the property of Neon Next Generation PTY LTD or respective licensors. You may not use them without prior written consent.
6.4 For copyright infringement notices, contact our designated DMCA agent at dmca@neonnextgeneration.com. See our DMCA & Copyright Policy.
7.1 By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with the Site and our operations.
7.2 You represent and warrant that:
7.3 We reserve the right to remove User Content that violates these Terms, our Fair Use Policy, or Applicable Law, without prior notice.
7.4 Personal data within User Content is handled per our Privacy Policy. We do not endorse or assume liability for any User Content. All content is submitted at the user's own risk.
8.1 The Site may contain links to third-party websites or services not owned or controlled by us.
8.2 We are not responsible for the content, privacy practices, or terms of any third-party site or service.
8.3 Your use of third-party services is at your own risk and governed by their respective terms and policies.
8.4 Data shared with third parties is handled per our Privacy Policy, Section 5.
10.1 We strive to maintain Site availability but do not guarantee uninterrupted or error-free access.
10.2 We reserve the right to modify, suspend, or discontinue any part of the Site at any time. Where a change materially affects your use, we will provide at least 30 days' written notice where feasible.
10.3 Where required by local law, we will provide advance notice of material changes that adversely affect your access or use. You may terminate your account without penalty before a material change takes effect.
10.4 We shall not be liable for service interruptions, subject to mandatory consumer protection laws in your jurisdiction.
11.1 THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
11.2 NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR:
11.3 SUBJECT TO SECTION 11.2, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, REVENUE, OR GOODWILL.
11.4 OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF:
11.5 Users in jurisdictions with mandatory consumer protection laws retain all statutory rights that cannot be waived by contract. These Terms do not affect those rights.
12.1 You agree to defend, indemnify, and hold harmless Neon Next Generation PTY LTD and its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, and expenses (including reasonable attorneys' fees) arising from:
12.2 This indemnification applies only to the extent permitted by the mandatory laws of your jurisdiction and does not override your statutory rights.
13.1 We may terminate or suspend your access immediately, without prior notice, for:
13.2 Where required by local law, we will:
13.3 Upon termination:
13.4 You may terminate your account at any time by contacting contact@neonnextgeneration.com. Data deletion will be processed per Privacy Policy, Section 7.
14.1 Primary Governing Law
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.
14.2 Global Consumer Rights Preservation
Notwithstanding Section 14.1, if you are a consumer in any jurisdiction, you retain the right to rely on any mandatory provisions of the consumer protection, data protection, or contract laws of your country that cannot be overridden by contract. Nothing in these Terms removes or limits those rights.
14.3 Informal Resolution
Before filing any formal claim, contact us at contact@neonnextgeneration.com to attempt resolution. We will respond within 30 days.
14.4 Binding Arbitration (U.S. Users)
For U.S. users where informal resolution fails:
14.5 Arbitration Opt-Out (U.S. Users)
You may opt out of arbitration within 30 days of first accepting these Terms by emailing contact@neonnextgeneration.com with the subject line "Arbitration Opt-Out."
14.6 Global Alternative Dispute Resolution
Where required by local law or available to you, you may use ADR mechanisms applicable in your jurisdiction. We will cooperate with any such process as required by Applicable Law.
14.7 Small Claims
Either party may bring eligible claims in small claims court or local equivalent regardless of the arbitration provision.
15.1 If any provision of these Terms is found unenforceable under Applicable Law, it shall be modified to the minimum extent necessary, or severed, without affecting the remaining provisions.
15.2 If the class action waiver in Section 14.4(c) is found unenforceable, the arbitration clause shall be void and disputes shall be resolved in a court of competent jurisdiction.
16.1 These Terms, together with the Privacy Policy and Fair Use Policy, constitute the entire agreement between you and Neon Next Generation PTY LTD regarding your use of the Site and supersede all prior or contemporaneous communications, representations, or agreements.
16.2 Any failure to enforce a right or provision shall not constitute a waiver of that right.
Trial accounts provide limited access to our Services for evaluation purposes. Upon expiry of a trial period, access will be suspended unless a paid subscription is activated.
Subscription fees, billing cycles, and all applicable payment terms are displayed clearly at checkout before purchase. Prices are shown inclusive of any applicable local taxes where required by law. It is your responsibility to understand the pricing and tax obligations applicable in your jurisdiction.
We will not be held liable for any failure or delay resulting from circumstances beyond our reasonable control, including:
We will take reasonable steps to minimise impact and communicate with affected users as soon as practicable.
We reserve the right to modify, suspend, or discontinue any part of our Services at any time. Where a change materially affects your use, we will provide at least 30 days written notice. Where local law requires it, you may terminate your account without penalty before the change takes effect.
If we discontinue a Service you are actively subscribed to, we will offer either a pro-rata refund for the unused portion or migration assistance to an equivalent alternative where available.
If you wish to resell or white-label any of our Services, you must enter into a separate Reseller Agreement with us. Reselling without a written agreement is strictly prohibited. Resellers are responsible for:
Neon Next Generation PTY LTD is not liable for any claims arising between a reseller and their end customers. Resellers indemnify us against any such claims.
Our failure to enforce any provision on any occasion does not constitute a waiver of our right to enforce that provision in the future. No waiver is effective unless made in writing and signed by an authorised representative.
If any provision is found invalid, unlawful, or unenforceable, it will be modified to the minimum extent necessary or severed, without affecting the remaining provisions.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity in the event of a merger, acquisition, or asset sale, with notice to you.
These Terms, together with our Privacy Policy and Fair Use Policy, constitute the entire agreement between you and Neon Next Generation PTY LTD and supersede all prior communications or agreements.
We may update these Terms at any time. When we do:
Neon Next Generation PTY LTD operates as a digital-first organisation. We do not maintain physical walk-in locations or telephone support. For all enquiries, please contact the appropriate department below.
General & Legal
General Inquiries
info@neonnextgeneration.comLegal / Contracts
contact@neonnextgeneration.comDMCA & Copyright
dmca@neonnextgeneration.comAdvertising
ads@neonnextgeneration.comBilling & Privacy
Billing & Refunds
billing@neonnextgeneration.comPrivacy & Data Rights
privacy@neonnextgeneration.comCareers & HR
human.resources@neonnextgeneration.comWe aim to respond to all enquiries within 5 business days. For privacy-related data rights requests, see our Privacy Policy for jurisdiction-specific response timeframes.